Proactive Chat

Invite the right visitor to chat at the right moment.

Don’t wait for the visitor to find your chat button. Trigger a friendly invitation when they hit a high-intent page, linger on pricing, scroll to the FAQ, or arrive from a paid campaign — and turn passive traffic into conversations.

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Trigger

URL, time on page, scroll depth, referrer, or custom JS — mix and match.

Invite

Branded popup or quiet badge — pick the tone that fits the page.

Convert

A single click opens the chat — agent or AI is already typing back.

What it is

Stop waiting. Start conversations.

Most visitors who need help never click your chat button — they bounce. Proactive Chat puts a small, well-timed message in front of the visitor at the moment of highest intent, so the question they were typing into Google ends up in your team’s queue instead.

  • Lift conversion — on average, sites see a 2-4× increase in chat volume after enabling proactive invites on the right pages.
  • Surface friction — transcripts from invites tell you exactly which pages have the most unanswered questions.
  • No code — trigger rules, copy, and styling all live in the dashboard.
Proactive chat invitation popup on a product page
Visitor on a pricing page receives a context-specific invite.
Trigger types

Five triggers, mix freely.

Combine any of the rules below into a single invite, or run different invites on different pages. The widget evaluates rules in the browser, so there’s no server round-trip and the user experience is instant.

URL match

Fire on specific paths or wildcards — e.g. only on /pricing or anything under /checkout/*.

Time on page

Wait until the visitor has been reading for N seconds before saying hello — long enough that they’re engaged, short enough to catch them.

Scroll depth

Trigger when the visitor scrolls past 50% of the page — a strong proxy for “they actually read the post.”

Referrer

Tailor the message based on whether the visitor came from organic search, a paid campaign, or a partner site.

Returning visitor

Greet first-time visitors differently from returning ones — e.g. only invite repeat readers who haven’t signed up.

Custom JavaScript

Hook into your own analytics or cart state — call MyLiveChat.Invite() on any signal.

Trigger configuration in the dashboard
Trigger rules editor — mix URL, time, scroll, referrer, and custom JS.
Templates

Built-in invitation gallery.

Pick a template, change the copy, and ship. The gallery covers cart abandonment, sales objections, after-hours coverage, support, onboarding, and more — each one mobile-tested and translation-ready.

  • 20+ pre-designed templates
  • Light + dark themes
  • Per-language copy support
  • One-click A/B variants
Invitation template gallery
Template gallery in the dashboard — preview before applying.
Customization

Every pixel, every word.

Choose where the invite appears, what it says, how long it stays, and who it’s from — all without touching CSS.

Invitation text editor
Copy & tone
Invitation position settings
Position & timing
Advanced invitation settings
Limits & rules
Better together

Pair proactive invites with AI and Knowledge Base.

An invitation gets the visitor in the door; what answers them next is what closes the loop. Run AI as a first responder, surface relevant articles instantly, and only escalate the hard cases to a human.

AI Chatbot

First-line answers grounded in your real content — with handoff to a human when needed.

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Knowledge Base

Public help center + in-widget search. The same articles power the AI, so one source of truth covers both.

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Free to try

Start inviting visitors today.

Free 1-agent forever. No credit card. Live in two minutes.

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Free forever for 1 agent

Give every visitor an instant way to reach you.

Launch live chat, connect your knowledge base, and add AI answers when you are ready. No credit card, no trial clock.

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