FAQs

When you subscribe to our service you will be able to chat in a real time with your website visitors. You can find detailed explanation here.

Getting started with My LiveChat is very simple. Once you register for a My Live Chat account, you will be supplied with HTML/Javascript code to insert on your website. Download our live chat agent software and install it on your PC. Once your web pages have the code included, just log in as an agent and start taking chats.

Live chat systems can become very complex and difficult to use. We've engineered My LiveChat so that anyone can use it, from the first time they log into the system. My LiveChat is powered by Cute Chat, the #1 ASP.NET chat software. It can support hundreds of web chat rooms and thousands of visitors without any degradation in response time. It's being actively developed.

My LiveChat has five pricing models including the free plan. See our latest licensing models.

Nope. You'll be charged monthly and you can cancel or change plans anytime. If you cancel, you'll only be charged for the current month. You won't be charged again after that.

There may be times when you need to upgrade your license from the original type you purchased and we have a solution that ensures you can apply your original purchase cost to the new license purchase.

Yes, you can monitor visitors on your website in real-time. You can also send "proactive" chat invitations to those visitors.

Yes, with My LiveChat's visitor tracking software, you will know which URL they are coming from, before you start any chat sessions.

No. My LiveChat is a fully hosted, subscription based software service. My Live Chat can take care of all server, network and code update issues seamlessly. This allows your organization more time to spend on your core competencies. If you want to a live chat software hosted in your own server, please check ZChat. ZChat Enterprise offers an on-premises Live Chat Solution.

Yes. Visitors, Operators and Administrators don't have to worry about pop-up blocking software disabling functionality of My LiveChat.

Yes and No. For your website visitors, if they disable cookies, you will not be able to track them via the site monitoring tool, but you can still initiate proactive chats.