Transcripts

Every chat saved, searchable, exportable.

Live chats end. The transcript stays — for coaching agents, auditing AI answers, training new staff, refunding the right customer, and replying to the GDPR data-export request that lands six months later.

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Filter the way you think

Find any chat in seconds.

Filter by department, date range, agent, customer name, IP, or email. Full-text search inside transcripts — find every chat that mentioned "refund" last month.

  • Department filter
  • Date range filter
  • Agent filter
  • Visitor name / email / IP
  • Full-text search inside chat bodies
  • CSV / JSON export for the whole result set
Transcript list with filters
Transcript list — filterable by every column.
Single transcript view
Per-chat detail with full transcript + visitor metadata
Visitor courtesy

Email the transcript automatically.

Toggle on "email transcript on chat end." The visitor gets a clean copy in their inbox — useful for support tickets, sales follow-ups, and legally required acknowledgements.

Also useful for
  • · Coaching agents on tone and accuracy
  • · Auditing AI replies for hallucinations
  • · Responding to GDPR data-access requests
  • · Mining transcripts to grow your KB
Free on every plan

Your conversations — stored, searchable, yours.

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Free forever for 1 agent

Give every visitor an instant way to reach you.

Launch live chat, connect your knowledge base, and add AI answers when you are ready. No credit card, no trial clock.

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