Compliance

GDPR compliance at MyLiveChat.

Strong privacy practices are good for your customers and good for your business. MyLiveChat is built to support your compliance with the EU General Data Protection Regulation.

Last updated: April 20, 2026 · Operated by Richscripts Inc., an Ontario, Canada corporation.

Data Processing Agreement Privacy Policy
GDPR compliant
What is GDPR

The EU General Data Protection Regulation

The GDPR (Regulation (EU) 2016/679) is an EU regulation that strengthens and unifies data protection for individuals within the European Union. It has been in force since 25 May 2018 and applies to companies based in the EU as well as any organization worldwide that processes personal data of EU individuals.

Disclaimer: This page is informational and is not legal advice. Work with a qualified professional to confirm your own business complies with GDPR.

Who GDPR applies to

GDPR applies to any organization — EU-based or not — that processes personal data about individuals in the EU. That includes offering goods or services to EU customers or monitoring their behavior online.

You can read the full regulation at gdpr-info.eu. The concept of “Personal Data” is explained well here.

How MyLiveChat supports your compliance

  • Clearly defined data collection and use in our Privacy Policy
  • In-dashboard GDPR toggle to control visitor-information collection
  • Signed Data Processing Agreement available on request
  • We do not sell visitor data to any third parties — ever
  • SSL-encrypted transport on all chat traffic
  • Customer data belongs to the customer, not to us
Customer checklist

What MyLiveChat customers should do

If you have EU customers or operate in the EU, we recommend:

  1. 1Read through GDPR and document how you collect and manage your own customer data.
  2. 2Update your Terms of Service and Privacy Policy to explain how and why MyLiveChat is used on your website.
  3. 3Make any process changes needed to comply with the law.
  4. 4Read and keep a copy of our Data Processing Agreement.
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